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Privacy Policy

 


Effective Date: February 11, 2025

Welcome to SUN SILVER & GOLD.

 

Your privacy is our top priority. This Privacy Policy outlines our practices for collecting, using, and protecting your personal information when you use our website (www.sunsilvergold.com) or our services.

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1. Information We Collect

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1.1 Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment information (processed securely through authorized payment gateways)

1.2 Transaction Data

  • Purchase history

  • Order details

  • Return and refund information

  • Payment records

1.3 Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Access times and dates

  • Pages visited

  • Click patterns

1.4 Communication Data

  • Customer service correspondence

  • Feedback and reviews

  • Survey responses

  • Marketing preferences

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2. How We Use Your Information

2.1 Essential Services

  • Processing and fulfilling your orders

  • Managing your account

  • Providing customer support

  • Sending order confirmations and updates

  • Processing returns and refunds

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2.2 Business Operations

  • Improving our products and services

  • Analyzing website performance

  • Detecting and preventing fraud

  • Maintaining security

  • Conducting market research

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2.3 Communications

  • Sending promotional offers (with your consent)

  • Notifying you about product updates

  • Responding to your inquiries

  • Requesting feedback

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3. Information Sharing

3.1 We Share With

  • Payment processors

  • Shipping partners

  • Marketing service providers

  • Analytics providers

  • Customer support services

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3.2 Legal Requirements

We may disclose information:

  • To comply with legal obligations

  • To protect our rights and property

  • To prevent fraud or abuse

  • In response to valid legal requests

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4. Data Security

We implement industry-standard security measures including:

  • SSL/TLS encryption

  • Secure data storage

  • Regular security audits

  • Access controls

  • Employee training

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5. Your Privacy Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request data deletion

  • Opt-out of marketing communications

  • Withdraw consent

  • Export your data

  • File a complaint

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6. Cookie Policy

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze site traffic

  • Personalize content

  • Improve site functionality

You can manage cookie preferences through your browser settings.

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7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13 years of age.

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8. International Data Transfers

We may transfer your data to servers located outside your country. We ensure appropriate safeguards are in place to protect your information.

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9. Policy Updates

We may update this policy periodically. We will notify you of significant changes by:

  • Posting updates on our website

  • Sending email notifications

  • Displaying prominent notices

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10. Contact Information

For privacy-related inquiries:

SUN SILVER & GOLD

Plot No 43, Lane No 2 AP: Hupari

Email: info@sunsilvergold.com Phone: +91 7057674040

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Last updated: February 11, 2025

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